Terms & Conditions

Effective Date:

January 27, 2025

Welcome to

Followup.Glass

("we," "our," or "us"). By using our website, mobile application, and services (collectively, the "Service"), you agree to these Terms and Conditions. Please read them carefully, as they govern your rights and obligations and outline our responsibilities to you.

1. Privacy Commitment

We are committed to protecting your privacy and safeguarding your personal data and that of your clients. Any information you share with us is handled in accordance with our Privacy Policy.

We do not share your information with third parties except as explicitly stated in our Privacy Policy. By using our Service, you agree to the terms described in these Terms & Conditions and our Privacy Policy.

2. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page and are effective immediately upon posting. You are responsible for reviewing these Terms periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated terms.

3. Information We Collect

3.1 Personally Identifiable Information (PII)

We collect certain personal information to provide and improve the Service, including:

Name, email address, phone number, and billing details.Payment information, processed securely via third-party payment processors. Data related to your use of the Service, including transaction history and integration data (e.g., from QuickBooks, Xero).

If you provide third-party client information, you are responsible for ensuring that such information is collected and shared in compliance with applicable laws.

3.2 Cookies and Tracking Data

We use cookies and similar technologies to:

Remember returning users and enhance your experience.Collect analytics on usage, including time spent on pages and user interactions.

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit certain features of the Service.

4. Use of Information

We use the information collected to:

Create and manage your account.Provide customer support and respond to inquiries.Communicate with you regarding updates, billing, and promotional offers.Analyze usage trends to improve the Service and enhance user experience.Comply with legal obligations.

We may also use aggregated, anonymized data for analytics and marketing purposes.

5. Protection of Information

We employ industry-standard practices to protect your personal data and maintain the confidentiality of any third-party client data submitted via the Service.

However, you acknowledge and accept that no method of electronic storage or transmission is completely secure. By using the Service, you agree to assume this risk.

6. Sharing and Disclosure of Information

6.1 Limited Disclosure

We do not sell or rent your personal information to third parties. However, we may share data:

With trusted third-party vendors and service providers for business purposes (e.g., payment processing, hosting, or analytics).To comply with legal obligations or enforce our rights.

6.2 Business Transactions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

6.3 Legal Compliance

We may disclose your information to comply with applicable laws, court orders, or government requests, or to protect the rights and safety of our users, employees, or others.

7. Security Breach Notification

If a security breach occurs that compromises your personal information, we will notify affected individuals promptly as required by law.

However,

Followup.Glass is not responsible for breaches caused by circumstances beyond our control, such as:

Acts of nature (e.g., natural disasters).Third-party attacks (e.g., hacking, sabotage).

8. Your Rights and Choices

8.1 Managing Your Information

You may update, correct, or delete your account information at any time by logging into your account or contacting us.

8.2 Opt-Out

You can opt out of receiving promotional communications by following the instructions in those messages or contacting us directly.

9. Minors’ Information

The Service is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover that we have inadvertently collected such information, we will delete it promptly.

Parents or guardians who believe their child’s information has been collected should contact us to request deletion.

10. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party sites. Once you leave our website, any data shared is governed by the third party's terms and policies.

11. Notifications

We may send you legal, service-related, or promotional notifications via:

EmailWebsite notificationsOther appropriate communication channels

The method and content of notifications are at our discretion.

12. Changes to These Terms

We may update these Terms & Conditions periodically. Changes will be effective immediately upon posting. Your continued use of the Service after changes are posted constitutes your agreement to the revised terms.

13. Contact Us

If you have questions about these Terms & Conditions or need assistance, please contact us:

By email: [email protected] By phone: +1 512-969-2190 By visiting: Contact Us